Q3 All-Hands
Northwind Bikes · Monday 12 October 2026
Q3 at a glance
£1.2M
Revenue
Up 18% on Q2
2,140
Bikes serviced
Across July to September
61
Customer NPS
Most customers would recommend us
Revenue grew every month of Q3
£1.2M
Q3 total revenue
+13.5%
September vs July
+18%
Q3 vs Q2
What went well
Strong, steady growth
£1.2M in revenue, up 18% on Q2 — and each month beat the one before.
A busy workshop
2,140 bikes serviced this quarter. That is the team keeping Bristol riding.
Customers rate us
An NPS of 61: most of our customers would recommend us to a friend.
What didn't go well
Battery supply delays
Our biggest drag on the quarter
- 1
What happened
Batteries arrived late from suppliers, so some repairs and bike orders had to wait.
- 2
What it meant
Customers waited longer than we want — repairs are taking around 6 days.
- 3
What we'll do
Line up backup battery suppliers and keep more of our most-used batteries in stock.
Three priorities for Q4
01
Launch cargo bike rentals
02
Open a second workshop
03
Cut repair wait from 6 days to 3
01 · Launch cargo bike rentals
- Add cargo bike rentals alongside sales and servicing
- A new revenue line built on our e-bike expertise
- Lets more riders try a cargo bike before they buy one
New for Q4
Rentals
02 · Open a second workshop
2,140
bikes serviced in Q3
- More capacity for a workshop that serviced 2,140 bikes last quarter
- The biggest lever for halving repair waits
- Room to grow servicing alongside new rentals
03 · Halve the repair wait
Today
6 days
Q4 target
3 days
How we get thereSecond workshop capacityReliable battery supply
Thank you
Q3 was a team effort across all 40 of us. Questions?